Melco Technologies : Services

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Melco Technologies is a fully servicing outsourced Contact Centre company, dedicated to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients' customers. Through innovative tools, we deliver long-term sustainable benefits to our clients.

Solutions come in different services, in order to meet the diverse needs of individual Clients. Melco Technologies has a complete solution to providing a different service all together.

CORE SERVICES:- Inbound and Outbound customer care.

VALUE ADDED SERVICES:- Including functional and technological consulting to aid in the
development of a world-class contact centre.

CORE SERVICES

VALUE ADDED SERVICES

Core Services

Melco Technologies, will have one primary and singular focus in all the services that it offers to its clients - to provide the absolute finest customer care experience that our clients' customers will not find anywhere else. We do that through the following core service offerings.

INBOUND

-Technology Product Support
-Technical & Help Desk Services
-Customer Service Helpline
-General Booking Services

OUTBOUND

-Telemarketing
-Lead Generation
-Data Verification
-Appointment setting
-Tele-Research

Value Added Services

Melco Technologie’s Executive Management Team has many years experience in the Contact Centre and consulting industry. As a result, the team can provide added consultative value to our clients contact management strategies. Melco Technolo- gies, can deliver the people, processes, technolo- gy, and strategies that allow companies to acquire ,service and support customers across all contact channels. In effect, our years of experience allow Melco Technologies, shall support our clients with more than just call handling.

The following value-added services are available as part of our overall customer service implementation:

-Financial Management Services
-IT Enabled Services
-Accounting Services
-Software Services
-Travel Related Services
-Claim handling, case assessment and advice

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